How to Ask for Help

The Sooner the better!

Check out our map of mental health and addiction services/resources in Ottawa!

For some communities and families, mental health is never talked about and it can feel embarrassing to bring up. It's important to know that 1 in 5 Canadians live with a mental health problem and that these are not caused by weakness or poor will-power. When we break an arm or have diabetes, we will go see a health professional. Mental health also needs attention, time, care, and patience. The sooner someone gets help, (through diagnosing and treating mental health problems) the sooner they can start getting better and lead a full and positive life.


Talking about mental health or mental illness

We like to share good news with those we care about and trust, but many of us find it hard to tell someone if we are not doing so well. This can be especially true for those of us living with mental health challenges or illnesses. In fact, 42% of Canadians were not sure if they would socialize with a friend who has a mental illness! So we know that starting the conversation can be a little overwhelming and maybe even scary. Having said this, we also know that it is important to reach out for help early when you are ready. Here are some great tips to get you started or to help support someone when they share something about their mental health with you:

  • It's important to feel you are in a safe place and want to share.
  • Start by choosing someone you really trust. Maybe it's a friend, a family member or a trusted adult like a teacher or a coach.
  • Ask them if you can share something with them
  • Tell them how you are feeling.
  • Some people may not respond the way you want them to. Some communities and families never talk about mental health.
  • If the person doesn't respond well, think about who else may be a safe person to share with.
  • You don't have to share everything at once. This may take many conversations.
  • Some people might even be mean to you. This can be especially true if you talk about your struggles on social media. People can be mean on there! Make sure you are in a good place and ready before you share or post anything online.

Remember, if you need help but don't know where to go, call a distress centre line as there are ALWAYS professionals who can help you.

Talking to friends about their mental health

So, someone has told you that they are having a hard time and would like to talk. So, now what? It's important to remember that nobody has all the answers. It is best to listen, offer support and find help when needed. These are a few tips to help when someone shares their concerns with you:

  • Use straight-forward, clear, simple language. If you use big words, talk too much, or try to fix things they are going to tune you out.

  • Try to stay calm. Getting angry and emotional in a situation won't be helpful.

  • Try not judge. Instead try to put yourself in their shoes.

  • Listening is the most important part of communicating. Try to reflect their feelings and try to be understanding. Using statements like "I see" or "Tell me more about" shows you are actually listening and the person will feel herd.

  • Be aware of your body language. Crossed arms or an angry look on your face might show them that you're not interested in what they have to say. Sometimes our body language speaks louder than our words.

  • It's important to continue to show, through your actions, that you care.

What if this creates a fight? Conflict is a natural part of any relationship. If someone's health and safety is at risk, a fight is likely worth the price. For instance, if a friend wants to hurt themselves, it's important to get help. When you're looking for help, you can always contact the Youth Services Bureau's 24/7 Crisis Line for support, counseling and advice at 613-260-2360.

Mental Health and Addiction Services in Ottawa 

 Map Legend

For more mental health and addiction information please contact 211 or visit www.ementalhealth.ca

 

 Community Agencies

B=Bilingual, E=English, F=French, O=Other languages

 

1. Bereaved Families of Ontario (B) Ottawa Chapter

308-211 Bronson Ave. Ottawa, ON K1R 6H5

Phone: 613-567-4278

Services: Support/Activity Group, Information Resources 

Referral Required: No

Fee: No

Age Range: 3+

www.bfo-ottawa.org(link is external)

 

2. Canadian Hearing Society Ottawa (E) Ottawa Office

2197 Riverside Drive, Suite 600, Ottawa, ON, K1H 7X3

Phone: 613-521-0509

Services: Counselling, Family Counselling, Information Resources

Referral Required: No

Fee: No

Age Range: 5+

www.chs.ca/locations/ottawa

 

3. Canadian Mental Health Association (CMHA) (B) Ottawa Branch

301-1355 Bank St. Ottawa, ON K1H 8K7

Phone: 613-737-7791 Services: Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation Referral: To access services, call during regular business hours and ask to speak to the Information and Referral worker.

Fee: No

Age Range: All

http://cmha.ca/

 

4. Centre Psychosocial (F)

300-150 Montreal Rd. Ottawa, ON K1L 8H2

Phone: 613-789-2240

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation

Referral Required: No

Fee: No

Age Range: 0-18

www.centrepsychosocial.ca

 

5. Family Services Ottawa (B)

312 Parkdale Ave. Ottawa, ON K1Y 4X5 Phone: 613-725-3601

Services: Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: Contact main line and ask for Intake worker.

Fee: Sliding fee scale geared to family income and the number of dependants living in the home.

Age Range: All

www.familyservicesottawa.org

 

6. LGBTTQ Counselling (B) Centretown Community Health Centre

420 Cooper St. Ottawa, ON K2P 2N6

Phone: 613-233-4443

Services: Counselling, Family Counselling, Information Resources, Information Presentation

Referral: No

Fee: No

Age Range: 12-25

https://centretownchc.org/program/lgbtq-trans-health-program

 

7. Hopewell Eating Disorders (E)

404 McArthur St. Ottawa, ON K1K 1G8

Phone: 613-241-3428

Services: Support/Activity Group, Information Resources, Information Presentation

Referral: No

Fee: There are costs for some, but not all, support groups.

Age Range: 13+

www.hopewell.ca

 

8. Kind (Formerly PTS) (E)

331 Cooper Street, 2nd Floor

Phone: 613-563-4818

Services: Counselling, Support/Activity Group

Referral: No

Fee: Fees apply for some services (sliding scale based on ability to pay)

Age Range: All

http://kindspace.ca/

 

9. Minwaashin Lodge (E)

100-1155 Lola Street, Ottawa, ON K1K 4C1

Phone: 613-741-5590

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group

Referral: No

Fee:  No

Age Range: All

http://minlodge.com/

 

10. Montfort Renaissance (F)

201-338 chemin Montreal, Ottawa, ON K1L 6B3

Phone: 613-742-0988

Services: Counselling, Support/Activity Group

Referral: Call main line and ask for the intake coordinator.

Fee: No

Age Range: 16+

http://montfortrenaissance.ca/en/montfort-renaissance/

 

11. Operation Come Home (E)

150 Gloucester St. Ottawa, ON K2P 0A6

Phone: 613-230-4663

Services: Crisis Support, Counselling, Support /Activity Group, Information Resources, Information Presentation

Referral: No

Fee: No

Age Range: 16+

www.operationcomehome.ca

 

12. Ottawa Chinese Community Service Centre (OCCSC) (E,O)

400 Cooper St, Suite 2000, Ottawa, Ontario K2P 2H8

Phone: 613-235-4875

Services: Crisis Support, Counselling, Family Counselling, Assessment

Referral: No

Fee: No

Age: All

www.occsc.org

 

13. Ottawa Inuit Children's Centre (E,O)

Early Years: 224 & 230 McArthur Avenue, Vanier, ON, K1L 6P5

Youth Centre: 76 Queen Street, Vanier, ON, K1K 1X7 Phone: 613-744-3133 x 232

Services: Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: No

Fee:  No

Age Range: 0-13

http://www.ottawainuitchildrens.com/

13. Ottawa Public Health Information Line (OPHIL) (B,O)

Phone: 613-580-6744

Services: Counselling, Assessment

Referral: No

Fee: No

Age Range: All

www.ottawa.ca/health

 

14. Parent Lifeline of Eastern Ontario (PLEO) (B)

Location changes based on support groups, so please call or check website for location information.

Phone: 613-321-3211 Services: Support/Activity Group, Information Resources

Referral Required: No

Fee: No

Age Range: 16+

http://www.pleo.on.ca

 

15. Project Upstream (E)

204-100 Craig Henry Drive, Ottawa, ON K2G 5W3

Phone: 613-248-3329

Services: Counselling, Assessment

Referral Required: Contact main line and ask for Bo Turpin, Coordinator.

Fee: No  

Age Range: 16+ 

https://upstreamottawa.ca/

 

16. Psychiatric Survivors of Ottawa (E)

211 Bronson Avenue, Suite 313/314, Ottawa, Ontario K1R 6H5

Phone: 613-567-4378

Services: Support/Activity Group

Referral: No

Fee: Fees may apply for certain services

Age Range: All

http://www.pso-ottawa.ca/

 

17. Roberts Smart Centre (B)

1737 Woodward Dr. Suite 104, Ottawa, ON K2C 0P9

Phone: 613-728-1946

Services: Counselling, Assessment

Referral: Contact Intake Coordinator either at 613-728-1946 ext.236 or intake@rsc-crs.com(link sends e-mail) 

Fee: No

Age Range: 12-17

www.robertssmartcentre.com

 

18. Sexual Assault Support Centre of Ottawa (E)

P.O Box 4441, Stn. E, Ottawa, ON K1S 5B4

Phone: 613-725-2160 | 24hr line: 613-234-2266

Services: Crisis Support, Support/Activity Group, Information Resources

Referral: No 

Fee: No Age

Range: All

https://sascottawa.com/

 

19. Somali Centre for Family Services (E,O)

1719 Bank Street, Suite 200, Ottawa, ON, K1V 7Z4

Phone: 613-526-2075 Services: Crisis Support, Counselling, Family Counselling, Assessment

Referral: No

Fee: No

Age: All

www.scfsottawa.org

 

20. Tungasuvvingat Inuit (E,O)

1071 Richmond Rd. Ottawa ON K2B 6R2

Phone: 613-565-5885

Services: Crisis Support, Counselling, Family Coullselling, Support/Activity Group, Assessment

Referral: No 

Fee: No

Age Range: All

http://tungasuvvingatinuit.ca/(link is external)

 

21. Youth Net/Réseau Ado (B)

2304 St-Laurent Blvd. Unit 300B, Ottawa, ON K1G 4J8

Phone: 613-738-3915

Services: Counselling, Support/Activity Group, Information Resources, Information Presentation

Referral: No 

Fee: No

Age Range: 12+

www.youthnet.on.ca

 Community Agencies that offer Walk-In Counselling

Community Agencies that offer Walk-In Counselling

B=Bilingual, E=English, F=French, O=Other languages

 

1. Catholic Family Services Ottawa (B)

310 Olmstead, Ottawa, ON, K1L 7K3

Phone: 613-233-8478

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: No

Fee: Fees may apply for certain services

Age: All

www.cfsottawa.ca

 

2. Counselling and Support Services of Stormont, Dundas & Glengarry (B)

26 Montreal Road, Cornwall, Ontario, K6H 1B1

Phone: 613-932-4610

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: No

Fee: Fees may apply for certain services

Age: All

www.css-sdg.ca

 

3. Crossroads Children's Centre (E)

1755 Courtwood Cr. Ottawa, ON K2C 3J2

Phone: 613-723-1623  Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation

Referral: Contact Intake Department at 613-723-1623 ext.248.

Fee: No Age Range: 0-12

www.crossroadschildren.ca

 

4. Family Services Ottawa (B)

312 Parkdale Avenue, Ottawa, ON, K1Y 4X5

Phone: 613-725-3601

Services: Crisis Support, Counselling, Family Counselling, Assessment

Referral: No

Fee:  No

Age: All

www.familyservicesottawa.org

 

5. Jewish Family Services of Ottawa (B)

2255 Carling Ave, suite 300, Ottawa, ON, K2B 7Z5

Phone: 613-722-2225 x. 352

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: No

Fee: Fees may apply for certain services

Age: All

www.jfsottawa.com

 

6. North Renfrew Family Services (E)

117 Banting Dr, Deep River, ON K0J 1P0 (located in the Medical Building)

Phone: 613-584-3358 Services: Crisis Support, Counselling, Family Counselling, Assessment

Referral: Referral may be required for certain services

Fee: No

Age: All

www.bright-ideas-software.com

 

7. Ottawa Community Immigrant Services Organization (OCISO) (B)

959 Wellington Street West. Ottawa, ON K1Y 2X5

Phone: 613-725-5761 ext.322

Services: Crisis Support, Counselling, Family Counselling, Support /Activity Group, Assessment, Information Resources 

Referral: No

Fee: are paid on a sliding scale but are waived for low-income client

Age Range: 13+

www.ociso.org

 

8. Somerset West Community Health Centre (E)

55 Eccles St. Ottawa, ON K1R 6S3 30 Rosemount Ave. Ottawa, ON K1Y 1P4

Phone: 613-238-8210

Services: Crisis Support, Counselling, Support/Activity Group, Information Resources, Information Presentation

Referral Required: No

Fee: No

Age Range: All

www.swchc.on.ca

 

9. South-East Ottawa Community Health Centre (B)

600-1355 Bank St. Ottawa, ON K1H 8K7

Phone: 613-737-5115

Catchment area: Residents of South-East Ottawa

Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources Referral Required: No

Fee: No

Age Range: All

www.seochc.on.ca

 

 

10. Youth Services Bureau (B)

2301 Carling Ave. Ottawa, ON K2B 8K2

Phone: 613-562-3004 

Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources, Information Presentation

Referral: No 

Fee: No

Age Range: 13+

www.ysb.ca

 

11. Wabano Centre for Aboriginal Health (E)

299 Montreal rd. Ottawa, ON K1L 6B8

Phone: 613-748-0657

Services: Walk In, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources

Referral: No

Fee: No

Age Range: All

www.wabano.com/

 Community Centres

B=Bilingual, E=English, F=French

 

1. Carlington Community Health Centre (B)

900 Merivale Rd. Ottawa, ON K1Z 5Z8

Phone: 613-722-4000 Catchment area: Residents of Scott-Hill/Van Lang, Annavale, Bellevue, Debra Dynes

Services: Crisis Support, Counselling, Family Counselling, Information Resources

Referral Required: No

Fee: No

Age Range: All

www.carlington.ochc.org

 

2. Centretown Community Health Centre (B)

420 Cooper St. Ottawa, ON K2P 2N6

Phone: 613-233-4443

Catchment area: Residents of Old Ottawa South, Glebe, Centertown

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Information Resources, Information Presentation Referral Required: No

Fee: No

Age Range: All www.centretownchc.org

 

3. Eastern Ottawa resource Centre (B)

Beacon Hill Shopping Centre 2339 Ogilvie Rd. Ottawa, ON K1J 8M6

Phone: 613-741-6025

Catchment area: Residents of Blackburn Hamlet, Gloucester, Beacon Hill, Orleans West

Services: Counselling, Family Counselling, Information Resources Referral

Required: No

Fee: Yes

Age Range: All www.eorc-creo.ca

 

4. Hunt Club Riverside Community Services Centre (B)

3320 Paul Anka Dr. Ottawa, ON K1V 0J9 Phone: 613-247-1600

Catchment area: Residents of Hunt Club Riverside Park Services: Crisis Support, Counselling, Family Counselling

Referral Required: No

Fee: No

Age Range: All

www.seochc.on.ca

 

5. Lowertown Community Resource Centre (B)

40 Cobourg St. Ottawa, ON K1N 8Z6

Phone: 613-789-3930

Catchment area: Residents of Lowertown

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources

Referral Required: No

Fee: No

Age Range: All

www.crcbv.ca

 

6. Nepean, Rideau & Osgoode Community Resource Centre (E)

Merivale Mall 541-1642 Merivale Rd. Nepean, ON K2G 4A1

Phone: 613-596-5626 C

atchment area: Residents of Nepean, Rideau and Osgoode Services: Counselling, Assessment 

Referral Required: No

Fee: No

Age Range: All

www.nrocrc.org

 

7. Orléans-Cumberland Community Resource Centre (B) 

240 Centrum Blvd. Orléans, ON K1E 3J4

Phone: 613-830-4357

Catchment area: Residents of Orléans and Cumberland

Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Information Resources, 

Referral Required: No

Fee: No

Age Range: All

www.crcoc.ca

 

8. Rideau-Rockliffe Community Resource Centre (B)

120-225 Donald St. Ottawa, ON K1K 1N1

Phone: 613-745-0073

Catchment area: Residents of North-East Ottawa (area code K1K, K1M, K1G)

Services: Crisis Support, Counselling, Family Counselling, Information Resources

Referral Required: No

Fee: No

Age Range: All

www.crcrr.org

 

9. Pinecrest-Queensway Community Health Centre (B)

1365 Richmond Rd. Ottawa, ON K2B 6R7

Phone: 613-820-4922 C

atchment area: Residents with area codes: K2A, K2B, K2C, K2G, K2H

Services: Crisis Support, Counselling, Family Counselling, Information Resources

Referral Required: No

Fee: No

Age Range: All

www.pqchc.com

 

10. Sandy Hill Community Health Centre (B)

221 Nelson St. Ottawa, ON K1N 1C7

Phone: 613-789-1500

Catchment area: Residents of Sandy Hill Services: Crisis Support, Counselling, Family Counselling, Information Resources

Referral Required: No

Fee: No

Age Range: All

www.shchc.ca

 

11. Somerset West Community Health Centre (E)

55 Eccles St. Ottawa, ON K1R 6S3 30 Rosemount Ave. Ottawa, ON K1Y 1P4

Phone: 613-238-8210

Catchment area: Residents of West Central Ottawa

Services: Crisis Support, Counselling, Support/Activity Group, Information Resources, Information Presentation

Referral Required: No

Fee: No

Age Range: All

www.swchc.on.ca

 

12. South-East Ottawa Community Health Centre (B)

600-1355 Bank St. Ottawa, ON K1H 8K7

Phone: 613-737-5115

Catchment area: Residents of South-East Ottawa

Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources Referral Required: No

Fee: No

Age Range: All

www.seochc.on.ca

 

13. Vanier Community Service Centre (B)

290 Dupuis St. Vanier, ON K1L 1A2

Phone: 613-744-2892

Catchment area: Residents of Vanier Services: Counselling, Family Counselling Referral Required: No

Fee: No

Age Range: All

www.cscvanier.com

 

14. Western Ottawa Community Resource Centre (B)

2 MacNeil Crt. Ottawa, ON K2L 4H7

Phone: 613-591-3686

Catchment area: Residents of Goulbourn, West Carleton and Kanata

Services: Crisis Support, Counselling, Family Counselling, Information Resources, Information Presentation

Referral Required: No

Fee: No

Age Range: All

https://www.wocrc.ca/

 Addiction Support

 B=Bilingual, E=English, F=French

1. The Ottawa Addictions Access and Referral Services (OAARS) (B)

338 Montreal Rd. Ottawa, On K1L 6B3

Phone: 613-241-5202

Services: Assessment, Information Resources

Referral: No

Fee: No

Age Range: 16+ 

http://www.saato.ca/en/

 

2. Dave Smith Youth Treatment Centre (B)

112 Willowlea Rd. Carp, ON K0A 1L0

Phone: 613-594-8333

Services: Counselling, Support/Activity Group, Residential Treatment, Continuing Care, Family Services

Referral: No

Fee: No

Age Range: 13-21

www.davesmithcentre.org

 

3. Maison Fraternité (F)

242 Cantin St. Ottawa, ON K1L 6T2

Phone: 613-741-2523

Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources

Referral: No

Fee: No

Age Range: 12-18

www.maisonfraternite.ca

 

4. Rideauwood Addiction and Family Services (E)

312 Parkdale Ave. Ottawa, ON K1Y 4X5

Phone: 613-724-4881

Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation

Referral: No

Fee: No

Age Range: 13+

www.rideauwood.org

 

5. Amethyst Women's Addiction Centre (B)

488 Wilbrod St. Ottawa, ON K1N 6M8

Phone: 613-563-0363 

Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation 

Referral: No

Fee: No

Age Range:18+ 

www.amethyst-ottawa.org

 

6. Serenity Renewal for Families

202 - 2255 St. Laurent Blvd. Ottawa, ON K1G 4K3

Phone: 613-523-5143
Services: Counselling, Family Counselling, Support/Activity Group, Assessment

Referral: No

Fee: Fees apply for some services (sliding scale based on ability to pay)
Age Range: All
serenityrenewal.ca

 

 

 Hospitals

B=Bilingual, E=English, F=French

 

1. Children's Hospital of Eastern Ontario (CHEO) (B)

401 Smyth Rd., Ottawa, ON K1H 8L1

Phone: 613-737-7600 | Mental Health Intake: 613-737-2496

Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources, Information Presentation

Referral: Physician or healthcare professional referral required for all counselling programs.

Fee: No

Age Range: 0-18

www.cheo.on.ca

 

2. Montfort Hospital (B)

713 Montreal Rd., Ottawa, ON K1K 0T2

Phone: 613-746-4621

Services: Crisis Support, Counselling, Assessment, Information Resources

Referral: Physician or healthcare professional referral required for all counselling programs.

Fee: No

Age Range: 16+

http://hopitalmontfort.com/accueil.cfm

 

3. The Ottawa Hospital (B)

Civic Campus: 1053 Carling Avenue, Ottawa, Ontario, K1Y 4E9

General Campus: 501 Smyth Road, Ottawa, Ontario, K1H 8L6

Riverside Campus: 1967 Riverside Dr., Ottawa, Ontario, K1H 7W9

Phone: 613-798-5555

Services: Crisis Support, Counselling, Support/Activity Group, Assessment

Referral: May be requires for certain services

Fee: No

Age Range:  16+

https://www.ottawahospital.on.ca/

 

4. The Royal (B)

1145 Carling Ave. Ottawa, ON K1Z 7K4

Phone: 613-722-6521

Services: Counselling, Assessment, Information Resources, Information Presentation

Referral: Physician or healthcare professional referral required for all counselling programs. To contact mental health intake services, call: 613-737-2496

Fee: No

Age Range: 16+

http://www.theroyal.ca/

Need support immediately?

These crisis lines operate 24 hours a day, 7 days a week. Someone will always answer your call.

Distress Centre Ottawa and Region 24/7

Phone: 613-238-3311
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Bilingual
Web: www.dcottawa.on.ca

Kids Help Phone 24/7

Phone: 1-800-668-6868
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Bilingual

Mental Health Crisis Line 24/7

Phone: 613-722-6914 | Outside Ottawa: 1-866-966-0991
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: 16+
Web: www.crisisline.ca
Bilingual

Ottawa Rape Crisis Centre Crisis Line 24/7

Phone: 613-562-2333 | 24hr line: 613-562-2333
Services: Crisis Support, Counselling, Information Resources
Referral: No
Fee: No
Web: www.orcc.net 
English

Youth Services Bureau - 24/7 Crisis Line

Phone: 613-260-2360, Outside Ottawa: 1-877-377-7775
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Web: www.ysb.ca/index.php?page=24-7-crisis-line&hl=eng
Bilingual
Phone: 1-866-277-3553 Services: Crisis Support, Information Resources Referral: No Fee: No Age Range: All Web: centredaide247.com

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