FAQ About Getting Tested

What can I expect during my visit?

When you arrive at one of our clinics, you will be warmly greeted by the kind staff! The staff will take some information from you, like your name, birthdate, and contact information. Don’t worry about your information be shared, the staff will keep your information private and confidential! You will be given a number and need to wait to be called.

Since it is a walk-in clinic, you will have to wait before it is your turn to be tested! There is no average wait time, but the staff do their best to see all clients as quickly as possible. The sooner you arrive at the clinic, the better and quicker your chances are of being seen!

When it is your turn to go in, the health care professional will call you into an interview room, using the number you were given, and close the door. The health care professional will confirm the information you provided earlier, along with collecting information about your medical and sexual history. None of the health care professionals will judge your lifestyle or sexual habits. Some of the information that will be collected includes:

  • The dates of your last 2 sexual encounters
  • The date of your last period or pap test
  • The symptoms you are experiencing

If necessary, the health care professional will order tests or discuss treatment options for you! All tests are optional, and will not take place without your consent. Should you take treatment, the required medication will be provided to you by the health care professional. After this, you will be able to leave the clinic and continue with your day!

During your time at the clinic, you should ask as many questions as possible to ensure you understand and have enough information to make the best decision. If you’re unsure, ask a question, and do not assume!

When do I get my test results?

Results can take up to 3 weeks. If you do not hear from the clinic, it means that your test results are negative.

Please do not call the clinic for results. Unfortunately, they cannot share results over the phone due to confidentiality. You may return to the walk-in clinic, or book an appointment after 3 weeks for your results.

What if I test positive?

If you test positive, a public health nurse (PHN) will contact you to discuss treatment and follow-up. You may need to provide information about your sexual partners so they can be tested and treated. Your name will be kept confidential and not be given to these partners.

Is it free?

Yes! The clinic provides free and confidential testing and treatment for Sexually Transmitted Blood Borne Infections, also known as STBBIs. Birth control is also provided at a low and affordable cost.

Do I need an appointment?

No! The drop-in clinics are walk-in only, meaning they serve people on a first come, first serve basis.

Is it really confidential?

Yes! All the information that is collected from you and any discussions that the health care professionals may have with you are 100% confidential. Clinic staff cannot share your personal information with anyone else unless you given permission. This includes your parents, friends, or even family doctor! You don’t even need to tell anyone that you visited the clinic! The only time the clinic will tell anyone else about your visit would be if your life, or the life of another person, is at serious risk! Before this is done, the clinic will discuss it with you, and give you all the support you need!

Can I bring friends or family with me?

Yes! You can bring anyone you trust to the appointment. The clinic cannot guarantee a confidential appointment when another person is present during your health assessment. That person could potentially share your personal information.

Do I need an examination?

You will received a physical exam only if you consent, and have symptoms of an STBBI.

Does the examination hurt?

No! The examination should not hurt. If you have any questions or concerns, please discuss it with the health care professional

Can I come in and just get condoms?

Yes! Free condoms are always available at the main clinics and youth clinics. You can also order free condoms online at sexitsmart.ca.

Is there an interpreting service available?

Yes! When you attend the clinic, you can request the help of an interpreter. This service is available in over 170 different languages. You will be part of a three-way call in a language of your choice with an interpreter and health care professional.

How do I know if I have a STBBI?

If you notice changes to your genitals, like a rash, itch, discharge, or anything else, it is possible that you have an STBBI, and should see a health care professional as soon as possible! Unfortunately, you can have an STBBI but have zero symptoms. This means the infection can be in your body without you even knowing about it. It also means you could pass on an STBBI to someone else. Being tested is the only way to know 100% if you have an STBBI. Learn more about STBBIs.

What is a pap test and why do I need one?

The Pap test screens the opening to the uterus, located within the vagina for changes. This is known as the cervix. The Pap test can detect changes to the cells on the cervix before they become cancerous. If abnormal cells are found, they can be treated before they become cervical cancer. A trained health care professional performs the Pap test during a pelvic examination. The Ontario Cervical Screening Program recommends sexually active females have a Pap test every 3 years, starting at age 21. Learn more about Pap tests.

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